Summit County Government

Posted on: September 14, 2016

Summit County to Upgrade Community Notification System

Photo of a smartphone on the SC Alert login screen.

Summit County Alert will begin operating on a new software platform September 30; residents and visitors are encouraged to create or update their accounts and notification settings

Contact:
Undersheriff Joel Cochran, Summit County Sheriff’s Office
970-423-8911, joel.cochran@summitcountyco.gov

SUMMIT COUNTY – Summit County government is giving a major facelift to Summit County Alert, the community notification system used by local agencies to provide urgent and public-safety information to residents and visitors. Between Sept. 15 and 30, SC Alert will migrate to the CodeRED software platform, which offers more user-friendly interfaces and a more robust set of notification features and capabilities.

During the transition period, emergency messages will be sent using both the old and new systems. Beginning Oct. 1, all messaging will be delivered on the CodeRED system only.

“We’re really excited about this transition,” Summit County Emergency Management Director Rob Pearce said. “This new system is going to dramatically improve our ability to send targeted, time-critical messages to our community as well as provide mobile app options for the service.”

Local government agencies use SC Alert to send emergency notifications by phone, email and text to keep community members informed of events such as evacuation notices, utility outages, water main breaks, wildfires, floods and hazardous materials spills. SC Alert is also used to communicate non-life-safety information, such as planned road closures, utility repairs and service interruptions.

The new CodeRED platform has the benefit of providing SC Alert notifications via the free CodeRED Mobile Alert app, which can be downloaded from the iTunes Store or Google Play. And app users can even receive location-based emergency notifications from other communities when they travel outside Summit County.

“If you were up in Steamboat Springs for the weekend, and an emergency arose, you’d be able to view notifications from Routt County government,” Summit County Sheriff Jaime FitzSimons said. “And for our visitors who live in another community that utilizes CodeRED, they’ll receive SC Alert messages when they’re here.”

Users may add phone numbers, email addresses and text numbers into their CodeRED accounts, and the system is compatible with TDD/TTY devices for those with hearing impairments.

Summit County is in the process of migrating user account information from the old platform into CodeRED, but not all users are capable of being transferred, because of key technical differences between the old and new systems. So Summit County is urging all current SC Alert users to log in to the new system and create a new managed account. Current SC Alert users will receive invitation and reminder emails from CodeRED this month, beginning the week of Sept. 19.

“We understand that this transition involves a little work on the part of our current 49,204 SC Alert users, but we’re confident that CodeRED is a far better tool through which we can deliver critical information to our community,” Undersheriff Joel Cochran said. “We encourage community members to log in to the new system, make sure their info is up to date and download the mobile app. If Summit County is having a really bad day, SC Alert is among the best ways we have to get in touch with you.”

SC Alert was first launched in 2008 and has since been powered by Cooper Notification, which will soon cease providing and supporting community notification products under the Cooper brand.

To access the new CodeRED system, click the rectangular SC Alert button at the top of the Summit County government website (www.SummitCountyCO.gov). For more information, visit www.SummitCountyCO.gov/SCAlert.

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